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All cancellations must be made in writing to both the other party (through the website’s messaging and email) and to Cook4me by sending an email to

Cancellation Policy for Clients.

When the client cancels a reservation/order on time they can ask for a refund or a coupon with no expiration date to make a new reservation/order for the following amount:

  • Reservation / orders cancelled up on time before the time of the booking: the total booking value will be refunded.
  • Reservation / orders not cancelled on time during the booked time or day: 50% of the total booking value will be refunded, while the other 50% would be use as a compensation to the ordered chef/cook.
  • Reservation / order cancelled after the booking time or day: No money will be refunded.
  • Refunds may take between 2 to 3 business days to process after the date of cancellation. If you have any questions or want additional information, please contact us at:
Cancellation policy for chefs/cooks

As a Cook4me chef/cook, it is very important to fulfill your commitments with clients who decided to order/book you. We strongly advise against cancelling any reservations previously accepted since they can cause a great inconvenience to the guests, as well as affecting the credibility of our website.

If you have no choice but to cancel a reservation/order, you should be aware that you may incur the following penalties:

  • Your positioning in search results when receiving service requests will be adversely affected.
  • There will be a 20% penalty on the next booking.
  • Your calendar will not be available for the dates of the cancelled reservation/order.
  • You are subject to the expulsion of Cook4me if you cancel more than 2 reservations/order in  a month period.
  • And in any case, please contact the guest as soon as possible to inform them of the cancellation.
What happens if my client cancels the reservation?

If a client cancels a confirmed reservation/order, you will be informed and, as a chef, you will be entitled to receive one of the following compensations:

  • Reservation canceled up to 30 days before the time of booking: The chef is not entitled to compensation.
  • Booking canceled between 7 and 30 days before booking: The chef will be paid 50% of the total amount received.
  • Reservation cancelled in the last 7 days before the service: The chef is entitled to 100% of the amount that was agreed.
Rules guiding the cancellation policy for both chef/cooks and the clients:
  • Orders placed between 0-3 * hours. Cannot be canceled.
  • Orders placed between 3-7 * hours. Can be canceled 2 hours before delivery or start of service.
  • Orders that have been submitted 24 * hours or more over, can be canceled 24 hours in advance.
  • Failure to do so will result in a fine of at least 20% of the service. This fine applies to both parties.